This involved the addition of information fields in the beneficiary front pages which is compulsory to complete before an electronic funds transfer to banks in South Africa can be processed.
When making payments to beneficiaries or creditors, users will be required to update these additional fields for their South African beneficiaries or creditors. The mandatory fields on iBank which must be completed include: country, province, city, first name, surname, gender, name of the entity, the reason for payment, residential address, and in the case of travel allowance, passport country and passport number.
Updating of beneficiaries or creditors takes place on the iBank platform in a secure environment. No links will be sent to customers to update their details, passwords or beneficiaries/creditors.
Process to follow on Bank Windhoek iBank to make a payment to South Africa (All SA Banks):
For existing Beneficiary (single transaction or recurring payment):
For new Beneficiary:
Earlier this month, several banks in South Africa indicated that system enhancements to meet the directive would not be viable for them and opted out. As a result, payments from Namibian banks to these non-participating South African banks will be treated as international SWIFT transactions, which will be charged a transaction fee of N$177.50.
All Namibian users need to note that SWIFT transaction payments will take a minimum of two working days from the action date, before payments reflect on recipient or beneficiaries' accounts. The same applies to recurring payments, such as salaries to individuals.
Bank Windhoek's SWIFT code is BWLINANX and can be used by all customers wishing to make payments to Bank Windhoek.
List of non-participating South African Banks:
Customers are advised to make use of iBank or forms at any Bank Windhoek branch to make payments to South African banks. The Mobile App is currently not set up to action these payments.
Should you require any further guidance, customers are encouraged to call our Customer Contact Centre at +264 61 299-1200 or email email@example.com.
It is important to note that our service agents will only provide guidance on the relevant fields that need to be completed. Do not divulge passwords, usernames or any other personal details over the telephone. We anticipate that fraudsters may attempt to take advantage of the Bank Windhoek iBank enhancements. They will likely request customers to update personal information on a link in an email, via SMS or phone call. The message can even be crafted in a manner that would seem to warn customers that failure to comply may result in Internet Banking service restrictions or suspension. Bank Windhoek urges customers to ignore such communication as the Bank will never request customers to share their personal details via an email or SMS or update account information via a link.