Privacy Policy

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Our privacy policy is specifically designed to meet your privacy needs. We are 100% committed to ensuring your privacy. We respect your need for appropriate protection and management of the personally identifiable information that you share with us when accessing our website.

 Personally identifiable information" (PII) is all information specific to you that you provide to us online when accessing and making use of our website, online services such as iBank or our Mobile App. Such information primarily includes personal data such as your full name, personal telephone numbers (home/ office/ cellular) and your addresses (residential/ postal/ office). You will be required to disclose this kind of information when, for example, you apply for a new account online, register for our Mobile App or other online services, or request information regarding our products or services, or our organisation or its partners and subsidiaries via our website, branch network, email, social media or any other official communication channel.

“Authentication information” includes information such as your Personal Identification Number (PIN), passwords, login credentials or your card and Card Verification Value (CVV) number for example. We, our partners and subsidiaries will never request this type of information from you via any communication channel including, but not limited to telephone, email, Short Message Service (SMS), our website and social media channels or our Mobile App.

When will we ask you to furnish us with your personally identifiable information?

There are a number of instances where this kind of information will be required, for example:

  • When you apply online for an account with us, we will collect personal information from you in order to process your application. We may retain this information to enable us to provide additional products and services, including products and services offered by our subsidiaries, that you might specifically request. Our subsidiaries fully adhere to our privacy policy.

  • Should you, make use of our electronic banking services, we record all your online sessions, including the transactions you authorise and transact online. This data enables us to process and confirm your transactions.

When you communicate with us, our subsidiaries or official partners via any of our official communication channels such as any official email, social media, our engage us via our Mobile App, branch network or 24-hour Customer Contact Centre (CCC); we may retain the content of such communication together with your e-mail address and any other personally identifiable information, and our responses. This is done so that we may appropriately deal with any follow-up questions or to provide additional information that may be deemed as important or that may be of interest to you. This data is also used to determine how efficiently and effectively we address your concerns. We, our subsidiaries and official partners will never request that you share any authentication information with us.

How do we use your personally identifiable information?

  • We are committed to respecting your privacy. We will only use your personally identifiable information in the normal course of our business to provide you with the products and services you have requested or that may be of interest to you. In order to combat incidents of fraud, your personal identifiable information will also be used to positively identify you when you contact us.

  • It will also enable us to maintain contact with you and give us the opportunity to inform you about any updates on services and products that we believe may be of importance or of interest to you. It's just another way we try to continuously meet your expectations and ensure that together we do better by adding value for you.

Will we ever divulge your personally identifiable information to other persons?

  • Due to our commitment to uphold your privacy, we will not, sell, trade, provide or make available your personally identifiable information to third parties for independent use. We may, however, share your personally identifiable information with our subsidiaries or other business partners if that information is required to provide the product or service you have specifically requested, or to inform you about any of our products and services or other information that we believe may be of interest to you.

  • Our website may contain links to or from other websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the security or privacy practices employed by other websites. As such, we recommend that you always read the privacy and security statements on such websites.

We may release your personally identifiable information when believe, in good faith, that such release is reasonably necessary to:

  • Comply with legal requirements as prescribed by legislation, the judiciary or any supervisory or regulatory authority

  • Enforce or apply the terms of use relating to our website

  • Protect the rights, property or safety of Bank Windhoek Limited, its other users, and the public.

Can you confirm the correctness of your personally identifiable information that we collect?

  • Yes. In the event that you ever question or dispute the accuracy of your personally identifiable information held by us, please contact your branch as soon as possible. We will investigate your question and update our records as needed.

  • We recommend that you visit your nearest Bank Windhoek Branch to update your recorded information after every 12 months, or after any major life events such as, but not limited to marriage, relocation, name, career or job changes for example.

  • You may opt-out of receiving marketing related communications where possible, by visiting your nearest Bank Windhoek branch. We may still send you communications that we deem as critical or important.

How is your personally identifiable information protected?

We are committed to providing secure online banking services using the Internet. As such, all interactions with our website are protected through encryption that complies with international standards. Encryption is used to protect the transmission of your personally identifiable information when completing online application forms. Our Internet servers are protected by firewalls and intrusion detection systems. Access to information on these servers is restricted to authorised personnel only. We have also employed the services of independent security experts to test and advise us on the security of our systems and to ensure that our systems' security complies with internationally accepted standards.

Remember, we, our subsidiaries and official partners will never ask you to share any authentication information. We encourage you to immediately report such requests our 24-Hour Customer Contact Centre immediately by telephone at +264 61 299 1200 or +264 83 299 1200, or by email at You can also report these requests to your nearest Bank Windhoek Branch.

To ensure that you benefit from our security we advise you to read the security tips that we post on our website from time to time.

Will we ever update this privacy policy?

We reserve the right to amend this privacy statement at any time. All amendments to this statement will be posted on our website. Unless otherwise stated, the current version of this statement shall supersede and replace all previous versions of the statement.

Who do you contact if you have questions about this privacy statement?

If you have any questions or do not understand the above conditions please contact us via our 24-hour Customer Contact Centre via e-mail at


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