specifically designed to meet your privacy needs. We are 100% committed to ensuring
your privacy. We respect your need for appropriate protection and management of the
personally identifiable information that you share with us when accessing our
identifiable information" (PII) is all information specific to you
that you provide to us online when accessing and making use of our website, online
services such as iBank or our Mobile App. Such information primarily includes
personal data such as your full name, personal telephone numbers (home/ office/
cellular) and your addresses (residential/ postal/ office). You will be required to
disclose this kind of information when, for example, you apply for a new account
online, register for our Mobile App or other online services, or request information
regarding our products or services, or our organisation or its partners and
subsidiaries via our website, branch network, email, social media or any other
official communication channel.
information” includes information such as your
Personal Identification Number (PIN), passwords, login credentials or your card and
Card Verification Value (CVV) number for example. We, our partners and subsidiaries
will never request this type of information from you via any communication channel
including, but not limited to telephone, email, Short Message Service (SMS), our
website and social media channels or our Mobile App.
When will we ask
you to furnish us with your personally identifiable information?
There are a number
of instances where this kind of information will be required, for
you communicate with us, our subsidiaries or official partners via any of our official
communication channels such as any official email, social media, our engage us via our
Mobile App, branch network or 24-hour Customer Contact Centre (CCC); we may retain the
content of such communication together with your e-mail address and any other personally
identifiable information, and our responses. This is done so that we may appropriately
deal with any follow-up questions or to provide additional information that may be
deemed as important or that may be of interest to you. This data is also used to
determine how efficiently and effectively we address your concerns. We, our subsidiaries
and official partners will never request that you share any authentication information
When you apply online for an account with us, we will collect
personal information from you in order to process your application. We may
retain this information to enable us to provide additional products and
services, including products and services offered by our subsidiaries, that
you might specifically request. Our subsidiaries fully adhere to our privacy
Should you, make use of our electronic banking services, we
record all your online sessions, including the transactions you authorise
and transact online. This data enables us to process and confirm your
How do we use your personally identifiable information?
We are committed to respecting your privacy. We will only use your personally
identifiable information in the normal course of our business to provide you
with the products and services you have requested or that may be of interest to
you. In order to combat incidents of fraud, your personal identifiable
information will also be used to positively identify you when you contact us.
It will also enable us to maintain contact with you and give us the opportunity
to inform you about any updates on services and products that we believe may be
of importance or of interest to you. It's just another way we try to
continuously meet your expectations and ensure that together we do better by
adding value for you.
Will we ever divulge your personally identifiable information to other
Due to our commitment to uphold your privacy, we will not, sell, trade, provide
or make available your personally identifiable information to third parties for
independent use. We may, however, share your personally identifiable information
with our subsidiaries or other business partners if that information is required
to provide the product or service you have specifically requested, or to inform
you about any of our products and services or other information that we believe
may be of interest to you.
Our website may contain links to or from other websites. While we try to link
only to websites that share our high standards and respect for privacy, we are
not responsible for the content or the security or privacy practices employed by
other websites. As such, we recommend that you always read the privacy and
security statements on such websites.
We may release your personally identifiable information when believe, in good
faith, that such release is reasonably necessary to:
Comply with legal requirements as prescribed by legislation, the judiciary or any
supervisory or regulatory authority
Protect the rights, property or safety of Bank Windhoek Limited, its other users,
and the public.
Can you confirm the correctness of your personally identifiable information that
Yes. In the event that you ever question or dispute the accuracy of your
personally identifiable information held by us, please contact your branch as
soon as possible. We will investigate your question and update our records as
We recommend that you visit your nearest Bank Windhoek Branch to update your
recorded information after every 12 months, or after any major life events such
as, but not limited to marriage, relocation, name, career or job changes for
You may opt-out of receiving marketing related communications where possible, by
visiting your nearest Bank Windhoek branch. We may still send you communications
that we deem as critical or important.
How is your personally identifiable information protected?
We are committed to providing secure online banking services using the Internet. As such,
all interactions with our website are protected through encryption that complies with
international standards. Encryption is used to protect the transmission of your
personally identifiable information when completing online application forms. Our
Internet servers are protected by firewalls and intrusion detection systems. Access to
information on these servers is restricted to authorised personnel only. We have also
employed the services of independent security experts to test and advise us on the
security of our systems and to ensure that our systems' security complies with
internationally accepted standards.
Remember, we, our subsidiaries and official partners will never ask you to share any
authentication information. We encourage you to immediately report such requests our
24-Hour Customer Contact Centre immediately by telephone at +264 61 299 1200 or +264 83
299 1200, or by email at
email@example.com. You can also
report these requests to your nearest Bank Windhoek Branch.
To ensure that you benefit from our security we advise you to read the security tips that
we post on our website from time to time.
We reserve the right to amend this privacy statement at any time. All amendments to this
statement will be posted on our website. Unless otherwise stated, the current version of
this statement shall supersede and replace all previous versions of the statement.
Who do you contact if you have questions about this privacy statement?
If you have any questions or do not understand the above conditions please contact us via
our 24-hour Customer Contact Centre via e-mail at firstname.lastname@example.org.