No, the new Bank Windhoek Mobile Banking App requires you to download it from your App Store and then register as a user.
To register on the new Mobile App, ensure you have the following:
The new Bank Windhoek Mobile App is a new, improved banking App. It follows a new registration process which also requires a valid email address.
Download the new Bank Windhoek Mobile App from your App Store (Apple App Store/Google Play Store/Huawei App Gallery).
The App is compatible with the following minimum versions:
Download and launch the App from your App Store. The on-screen prompts will appear as follows:
The following may be the reason for your registration challenge:
Sole proprietors can use the new Mobile App if they have an active card. Other types of businesses will not be able to register for the App.
Click on the floating action button with the Bank Windhoek logo to access the main menu for the App. This would allow you to add new Private and Public Beneficiaries, access settings to enable/ disable biometrics afterwards, manage your Transaction limits and much more.
EasyWallet beneficiaries are not transferred to the new App.
We have made it quicker to send money with EasyWallet with the new Bank Windhoek App. There is no need to create a beneficiary first to send them money, because the App now syncronises with your phone book.
The accounts are displayed in order of the activity on the accounts. The account with the highest activity will display on top. As soon as you start transacting on your main transactional account, it will move to the top. Activity includes any financial transaction such as payments or transfers.
Visit your nearest branch to request for the accounts to be viewed again.
At the moment, you can only register for the App with a card and pin. If you do not have an account with a card linked, you will not be able to register on the new Mobile App.
Yes. You can log into the new Bank Windhoek Mobile App from any device using your original credentials.
Yes. Devices that support biometrics enables logging into the new Bank Windhoek Mobile App with fingerprint identification or facial recognition.
If you have not registered yet, nothing will be affected. If you have already registered using your old number, please visit your nearest branch to update your mobile phone number.
The Bank Windhoek Mobile App is linked to the device on which it is installed. So if you change your handset, you will need to re-install the App and follow the login process. You can only register once on an account.
You can register up to 5 devices on your profile.
During the registration process, the system will prompt you to enable biometric login. If you skipped this step, you can always go to the Settings function via the menu on your App and enable it.
The biometric login feature is available only on smartphones that support Biometric Authentication and/or Touch ID, such as Android devices running Android Version 8 or above and Apple devices running iOS 6.0 or above.
Yes. The limit is set to N$ 10 000.00 for your safety due to the high number of fraud cases. We are busy investigating the possibility for you to adjust the limit yourselves. In the meantime, please visit your nearest branch to request for the limit to be adjusted.
You need to authorise the payment/change you make by selecting a card and verifying with the card pin for security reasons.
You now have the ability to give accounts a name of your choosing. To change the name of an account, tap on the account, select Account Settings at the top of the screen, select the editing Pen on the right, and change it to your desired name.
The accounts which are not on your RIM will be displayed according to the relationship in Phoenix between your RIM and the account you want access to. The type of relationship determines the rights you have on the new App. See below the various types of relationships available that will determine the user rights applicable.
Tap on the Account, select Account Settings, Tap on the share icon in the top right-hand corner of the screen, and select your preferred method to share your banking details.
Select the Menu option, select Beneficiaries, select the beneficiary you paid, select View Payment history, select the payment you would like to resend, capture the email, and resend the POP.
The account from which the most financial transactions are made, will be listed at the top.