Bank Windhoek Announces Revised Fee Structure Effective 1 July 2019

Bank Windhoek hereby announces its new fee structure, effective 1 July 2019.

Considering the current operating environment, Bank Windhoek is pleased to announce that the bank has not increased its account management fees for Transaction and all Current Accounts. .  Credit Card fees have also not been increased.   Bank Windhoek has also introduced  value added services such as free Legal Access Cover to the value of N$30 000 to all its Current- and Transaction Accounts holders, as well as Life Cover of N$30000 and N$7500 on Current- and Transaction Accounts respectively.

The challenges faced by our customers in the current economic environment are at the forefront of our agenda, therefore the Bank has reduced the overdraft review fee reference rate by 10%.

In addition, access to the following banking services remain free of charge:

  • Internet Banking
  • Mobile App
  • Cellphone Banking
  • EasyWallet
  • GoPay
  • Purchasing of prepaid electricity
  • SMS notifications for debit and credit transactions

Digital banking services continue to offer customers a convenient and cost-effective channel to conduct their banking 24/7.

“We aim to give our customers the best advice on using their bank accounts as cost effectively as possible, ensuring that they pay the lowest fees for their day-to-day banking needs" Baronice Hans, Managing Director of Bank Windhoek said.

All our services remain competitively priced and have been adjusted in line with inflationary pressures to continue to improve and deliver solutions and services to the highest standards for our customers.

Bank Windhoek embraces the principle of transparency when it comes to fees and charges and as such, a notice in all our branches and agencies will display the new fees and charges effective 1 July 2019. The main fees and charges of Bank Windhoek will also be available in brochure format. Both the notice and the brochure will be published on Bank Windhoek's website at

Customers are encouraged to contact their nearest Bank Windhoek branch or call our Customer Contact Centre at 061 299 1200, should they have any specific enquiry regarding the adjustment of the Bank's fees on 1 July 2019. Customers can also send an email to​

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