Bank Windhoek announces a range of reduced fees from 1 July 2020

Bank Windhoek offers a diverse range of banking services and products which are locally developed including world-class digital banking channels.  These services are offered through our national network of branches, agencies and ATMs.  In response to the onslaught of Covid-19 pandemic and its impact on our customers, we are pleased to announce the following reductions in our fees:
  • The monthly account management fees for Transaction and Current Accounts have been reduced by 5%.
  • Point-of-Sale transaction fees have been reduced to encourage customers to make use of their debit cards for transactions which is much safer than carrying cash.
  • Our minimum EasyWallet charge for sending money has been reduced to N$10, 95 per transaction, in addition the recipients first withdrawal for the day remains free of charge.
  • Inter account transfer fees via iBank, Mobile App and ATMs have been reduced to encourage the use of these convenient channels.
  • Digital banking services remain free of charge with no annual or monthly fees. These include Internet Banking, our Mobile App, Cellphone Banking, EasyWallet.  In addition, Our AlertMe SMS notifications for debit and credit transactions also remain free. These alerts equip customers to be informed of all activity on their transaction accounts and reduce the risk of losses due to fraudulent transactions.
  • Pricing of value added services such as Go-TV, DSTV and Box-Office, have remained unchanged.
  • E-Statements are free and customers are encouraged to register for it as the cost of printing and issuing monthly statements will increase from October 2020.

Free Legal Access Cover to the value of N$30 000 per case to all its Current- and Transaction Accounts holders, as well as Life Cover of N$30 000 and N$7 500 on Current- and Transaction Accounts respectively remains standard on all these accounts.

A notice, in the form of a poster in all our branches and agencies, will display the new fees and charges effective 1 July 2020. The main fees and charges of Bank Windhoek will also be available in brochure format. Both the notice and the brochure will be published on Bank Windhoek's website at

Customers are encouraged to contact their nearest Bank Windhoek branch or call our Customer Contact Centre at 061 299 1200, should they have any specific enquiry regarding the adjustment of the Bank's fees on 1 July 2020. Customers can also send an email to

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