In response to the first
confirmed Coronavirus (Covid-19) cases, Bank Windhoek has implemented
preventative measures as part of its overall action plan to ensure the health
and safety of its staff and clients at all its Branches and Departments
All Branches and Departments have
received or are in the process of receiving additional disinfectants including
hand sanitisers and additional cleaning of ATMs, Point-of-Sale devices and
other surfaces that are human contact points. The installation of bulk
disinfectant dispensers at key points are underway and staff and clients will
be required to make use of these dispensers whenever passing these key points.
Bank Windhoek Branches and Departments remain open for business but we
strongly encourage our clients to make use of our electronic service channels
such as the Bank Windhoek Mobile App, Internet Banking, EasyWallet and
Cellphone Banking. These channels allow for smooth and effective transactions
without the need to visit any of our Branches. All our Branch Managers and personnel
remain available by email should our clients have specific service needs. Our 24-hour
Customer Contact Centre can also be contacted on +26461 299 1200.
Staff at Bank Windhoek are fully equipped to curb the spread of
coronavirus in the workplace. Internal communication with staff places emphasis
on frequent and thorough handwashing, and constant cleaning of hands with
sanitisers provided to them. Gloves have also been provided to help mitigate
direct contact with the virus. Communication protocol has been established for
staff to report any of the symptoms related to coronavirus to their line
managers and staff with pre-existing conditions that could potentially put them
at additional risk should they contract the virus, are currently working from
home. “The situation is unprecedented but the measures that have been put in
place seem to be effective at the moment,” says Baronice Hans, the Managing Director
of Bank Windhoek. “The situation is being monitored very closely and our focus
is on the health and wellbeing of staff and our customers,” she added.
In line with the directive from His Excellency, Dr, Hage Geingob at the
weekend, all events that are sponsored by Bank Windhoek is postponed for the
following 30 days. This move contributes toward reducing the number of mass
gatherings, helping to reduce any opportunity for the spread of the virus.