Bank Windhoek reached another milestone when it became the first local Bank to introduce the Hey Jude App to the Namibian market on 30 April 2019. The Hey Jude for Bank Windhoek App is the world's first mobile assistant operated by humans aided by means of artificial intelligence. It is currently the fastest, most affordable virtual assistant service in markets like South Africa, Australasia and the UK.
Asked why the Hey Jude for Bank Windhoek App was introduced, Bank Windhoek's Managing Director, Baronice Hans said: “We believe in giving both our existing and potential customers added value wherever we can. The Hey Jude App is a great way to help our customers get more done, simply and faster just by picking up a smartphone."
The Hey Jude for Bank Windhoek App is a subscription-based service that uses the power of technology and the finesse of human intellect to get a customer's to-do list sorted. Using a familiar message-based interface to link customers to one of their trained operators, known as 'Judes', a customer can simply text or voice message a request such as: looking for local food delivery companies, travel bookings, restaurant reservations, grocery shopping, plumbing or other services, gift searching and much more.
“The Hey Jude for Bank Windhoek App, will research, source suppliers, negotiate prices and even facilitate payment. If your day's to-do list is comparing supplier quotations, calling in a plumber or booking a trip to any local or international destination, the Judes will get it done on your behalf," said Hans.
The unique characteristic of the Hey Jude App is that the Judes are real people that use the power of technology, their own knowledge and a bit of flair to get a customer's tasks done – it is the perfect combination of emotional aptitude and artificial intelligence. “I was underwhelmed by the promise of bots like Siri and Amazon's Alexa and the actual user experience," said Innovation architect and Hey Jude developer, Marcus Smith, “there might be a time when machines will be able do all these functions, but until then we are filling in the blanks with a blended artificial and human intelligence solution."
“I have been using this app a lot and it's been very useful in finding the best prices. Recently I used it to arrange a truck to move our furniture into a new apartment. It is a great service for those who are cost-conscious and busy during the day," said Morné Labuschagne, Credit Portfolio Manager at Bank Windhoek.
To download the App, Bank Windhoek customers can search for the Hey Jude App on Google's Play or Apple's App Stores, using the term 'Hey Jude for Bank Windhoek'. After a customer loads their card information, the Hey Jude App will start to function and requests can be made.
Bank Windhoek will offer the Hey Jude App to selected customers at discounts of up to 80 percent off the normal subscription fee. For more information, contact Bank Windhoek's Customer Contact Centre at Tel: 061 299 1200.