By Bank Windhoek's Manager of Forensic Services, Johnny Truter.
As our spending increases during the Festive Season, there is an upsurge in online and card transactions, and criminals will take this opportunity to defraud customers To bank safely, customers should have a better awareness and understanding of the technology of the bank's products and services. This way, they can protect themselves against phishing, vishing, and other types of fraud.
For instance, the Bank Windhoek Mobile Application (App) has the functionality to activate and de-activate a card when not in use. The App allows a customer to decrease the card's daily limit, further protecting customers from losing large sums of money should their account be breached. When making a purchase worth a more considerable amount, a customer can increase their daily limit on the Mobile App and, once the transaction is complete, decrease the limit again.
Another way to bank safely is for customers to subscribe to their bank's transaction notification service, such as Bank Windhoek's SMS service notification. The service, free of charge, notifies customers whenever transactions occur on their accounts, be it debit or credit transactions. It sends SMS messages to alert customers on transactions made with their Bank Windhoek debit and credit cards and login and payments on Internet Banking (iBank) transactions. Some safe online, mobile, and internet banking tips are as follows:
Vigilance for fraudster tricks and scams remains one of our most robust defences to curb theft and fraud. For more information, contact the Bank's Customer Contact Centre at Tel: 061 299 1200.