Covid-19 partial lockdown statement

The President of the Republic of Namibia, His Excellency Dr Hage Geingob has announced an emergency lockdown, impacting the Khomas and Erongo Regions, effective 27 March until 16 April 2020. In support of Government's pro-active approach in curbing the spread of Covid-19, Bank Windhoek urges its clients, stakeholders and the public at large to adhere strictly to the lockdown guidelines. 

As a responsible and caring corporate citizen, we are committed to a resilient and stable financial system. Furthermore, our capital, liquidity and operations remain sound and well-positioned to weather the storm.

To ensure that banking is not interrupted during this challenging time, the following services will continue during normal banking hours:

• Branch operations
• ATM's
• Cash Centres
• Private Wealth Suite
• Payment Operations
• Treasury and International Banking Services
• Credit Services
• Digital and electronic banking services including Mobile App, Online Banking, Cellphone Banking and Point of Sale Services
• Corporate and Institutional Banking Services
• Customer Contact Centre
  
  Furthermore, our agency operations at Hosea International Airport and Prosperita, as well as Trust and Estate Services will be closed with immediate effect. We urge all our clients to minimize social contact and instead make use of our comprehensive range of digital offerings to transact from the convenience of their home or offices.
  
  Our digital channels include:

• Mobile App: We have a variety of features, including basic transacting and adjustment of card limits
• Internet Banking: You can do most of your banking online including downloading of your bank statements
• Cellphone Banking: Easy and convenient USSD channel where you can buy airtime and send EasyWallet
  
  We however caution clients to be vigilant when using our digital and online services in these trying times where fraudsters will look for opportunities to exploit.
  
  We are committed to offering high standards of service throughout this challenging period. Please do not hesitate to contact your nearest branch, account executive or relationship manager for any financial need that arises.
  
  Lastly, as a caring institution we believe that if Namibia works together, we can overcome COVID-19 and emerge stronger. ​